Washington State Department of Ecology

Ecology's Toll-Free Phone Lines

Toll-Free Phone Line	Purpose	How is Call Initially Answered?	Number of Days/Hours Available	Who is the Audience?	Ecology Contact
Agricultural Burning Hotline 1-800-406-5322	Public information on agricultural burning	Automated announcement*	24 hours 7 days a week	Agricultural community	Karen Wood 509-329-3502
Air Quality Smoke Complaints 1-866-211-6284	Report illegal burning or if you are being impacted by smoke	Voice mail	24 hours 7 days a week	General public	Karen Wood 509-329-3502
Vehicle Emission General Information / Automotive Technical Assistance 1-800-272-3780	Technical and general information about the vehicle emission testing program	Staff	Mon- Fri: 8-5	General public and automotive technicians	Stephanie Abraham 360-407-6828
Dangerous Waste Annual Report 1-800-874-2022	Annual dangerous waste reporting assistance	Staff, automated voice mail backup	Mon-Fri: 8-5	Hazardous waste generators	Jean Rushing 360-407-6732
Emergency Planning and Community Right-to-Know (EPCRA) 1-800-633-7585	Community Right to Know for public and business. General Information on chemicals and technical assistance to business	Automated voice mail with referral to staff	24 hours 7 days a week Staffed: 9-4	General public and business	Sadie Whitener 360-407-6729
Environmental Permitting Assistance (ORA) 1-800-917-0043	Assistance with environmental permitting	Staff, automated voice mail backup	Mon-Fri: 9-4	Permit applicants	360-407-7037
Hanford Cleanup Hotline 1-800-321-2008	Answer questions about operations, cleanup and compliance of Hanford Site	Staff, automated voice mail backup	24 hours 7 days a week	General public and special interest groups	Sharon Braswell 509-372-7895
Hazardous Waste Generation Fee 1-866-211-2955	Answer questions about the hazardous waste education fee program	Automated voice mail with referral to staff	24 hours 7 days a week	Hazardous waste generators	Jeri Berube 360-407-6733
Litter Hotline 1-866-LITTER1 1-866-548-8371	Allows people to phone-in a license plate when they witness litter coming from a vehicle	Staff (by contract; not an Ecology employee)	24 hours 7 days a week	General public	Megan Warfield 360-407-6963
Recycling Information 1-800-RECYCLE 1-800-732-9253	Promote waste reduction and recycling, household hazardous waste assistance	Staff*	Mon-Fri: 9-3	General public, households, and businesses	Jim Bill 360-407-6125
Site Cleanup, Sediment Management, and Underground Storage Tank (UST) Information 1-800-826-7716	Site information, publications, and technical assistance	Automated voice mail with referral to staff	24 hours 7 days a week	General public, UST tank owners, and service providers	Carol Dorn 360-407-7224
Toxic Free Tips 1-866-939-9991	Assistance with choosing safer products, safe use and disposal of hazardous chemicals, health and environmental hazards	Staff, automated voice mail backup	Staffed Mon-Fri: 10-2 Voice Mail available 24 hours, 7 days a week	Households, schools, workers, small businesses; Spanish language option	Cedar Bouta 360-407-6853
Wastewater Operator Certification Information / Water Quality Permit Fees 1-800-633-6193	Wastewater operator certification information and water quality permit fees	Staff, automated voice mail	Mon- Fri: 8-5	Wastewater operators and employers	Poppy Carre 360-407-6449 Bev Poston 360-407-6425 Shirley Rollins 360-407-7330
Water Resources Hotline 1-800-468-0261	Obtain information on well drilling, drought, stream flow, and staff contacts.	Automated voice mail with referral to staff	24 hours 7 days a week	Anyone interested in water resources	Briana Bergener 360-407-6624

* Cannot leave message; call only during listed hours.

For inquiries about this information, please contact Ecology reception at 360-407-6000.

If you need this publication in an alternate format, please contact Ecology’s Communication & Education Office at 360-407-7006. For persons with a speech or hearing impairment call 711 for relay service or 800-833-6388 for TTY. .